FAQs
Quick answers about delivery, returns, sizing and your order. Can't find what you need? Email us at cslevant01@gmail.com.
Where do you deliver?
We deliver to the United Kingdom. Delivery options and costs are always confirmed at checkout.
How much is delivery?
Standard delivery to the UK is free on all orders.
How long will my order take?
Estimated delivery is 5–14 days from dispatch. Delivery times are estimates and are not guaranteed.
Can I track my order?
Yes. Every order is shipped with tracking, and we email you the tracking details once your order is on its way.
Where is my order?
Once your order ships, we email you a tracking number. You can follow it any time on our Track Your Order page.
Tracking can take 24–72 hours to show its first update after dispatch. Estimated UK delivery is 5–14 days. If you have not received a tracking email, check your spam folder or write to us at cslevant01@gmail.com with your order number.
How do I choose my size?
Every clothing and footwear page includes a size guide with real garment measurements in cm or foot length. If you are between sizes, the product page tells you which way to go.
How do I return an item?
You can cancel for any reason within 14 days of receiving your order. Email cslevant01@gmail.com with your order number and the item(s) you want to return — please contact us before sending anything back. We will reply with the return instructions and the correct return address. You then have 14 days to send the item back, unworn and in its original condition. Full details are in our Refund Policy.
Who pays for return postage?
For change-of-mind or wrong-size returns, return postage is paid by you. Where we can provide a prepaid return label for your item, we will send it free of charge — we will confirm this when you contact us. If your item is faulty, damaged or not what you ordered, you will not pay any return postage.
What if my item arrives damaged or faulty?
Email us as soon as possible with your order number and a short description (photos help). Within 30 days of delivery you are entitled to a full refund; after that, and up to six months, we will offer a repair or replacement first, or a refund if that is not possible. You will not pay for any return postage.
What if I receive the wrong item?
Sorry about that — email us with your order number and a photo of what arrived. We will arrange the correct item or a full refund at no cost to you.
When will I receive my refund?
We refund to your original payment method within 14 days of receiving the item back, or of you sending us proof of postage — whichever is earlier. Your bank may take a few extra working days to show it.
Which payment methods do you accept?
Payment options, including major cards and digital wallets where available, are shown securely at checkout. All transactions are encrypted.
How can I contact you?
Email cslevant01@gmail.com or use our contact form. We aim to reply as quickly as possible.