Refund policy

Returns & Refunds

This policy applies to orders delivered in the United Kingdom. It does not affect your statutory rights.

1. Changed your mind? (14-day right to cancel)

  • You can cancel your order for any reason within 14 days of the day you receive it. Just email us at cslevant01@gmail.com with your order number and the item(s) you want to return.
  • You then have a further 14 days to send the item(s) back.
  • Items should be unworn, unwashed and in their original condition and packaging, with any tags attached. You may handle items as you would in a shop; if an item has been used beyond that, we may reduce the refund to reflect the loss in value.
  • Return postage: for change-of-mind returns, the cost of sending the item back is paid by you. Where we can provide a prepaid return label for your item, we will send it to you free of charge — we will confirm this when you contact us.
  • Please contact us before sending anything back. We will reply with the return instructions and the correct return address for your item. Items sent without contacting us first may be delayed.

2. Wrong size?

Wrong-size returns follow the change-of-mind process above. We don't offer direct exchanges at the moment: return the item for a refund and place a new order in your preferred size. If you are unsure about sizing before ordering, check the Size & Fit tab on each product or email us — we are happy to help.

3. Faulty, damaged or wrong item

  • If your item arrives faulty, damaged, or is not what you ordered, email us at cslevant01@gmail.com as soon as possible with your order number and a short description. Photos help us resolve things faster.
  • Within 30 days of delivery you are entitled to a full refund. After that, and up to six months, we will offer a repair or replacement first, or a refund if that isn't possible.
  • In these cases you will not pay any return postage. Depending on the item, we may send a replacement or refund you without asking for the item back.

4. Lost or late parcels

Every order is shipped with tracking. If your tracking has not updated for 7 days, or your order has not arrived within the estimated delivery time, please contact us and we will investigate with the carrier. If a parcel is confirmed lost, we will send a replacement or a full refund.

5. Refunds

  • We refund to your original payment method within 14 days of receiving the item back, or of you providing proof that you have sent it back — whichever is earlier.
  • For a full-order cancellation we also refund the standard delivery charge (UK standard delivery is currently free).
  • Your bank or card provider may take a few extra working days to show the refund.

6. Contact

Email: cslevant01@gmail.com — we aim to reply within 1–2 working days.